aq990 Terms and Conditions

General Rules and Applicability

These terms and conditions apply to all services, products and the website of the aq990 platform. By accessing the website, creating an account or using any service, the user becomes legally bound by these terms.

1.1 Scope of Agreement

These terms form a legal agreement between aq990 and the user. The platform operates exclusively for adult users in Bangladesh.

1.2 Language and Interpretation

These terms are provided in Bengali. In the event of any ambiguity, aq990's interpretation shall be considered final. If a user does not agree with these terms, they are requested to stop using the platform immediately.

1.3 Restricted Areas

aq990 may not be able to provide services to users in certain regions or countries. Users are responsible for complying with the legal requirements of their own location.

Account Registration and Eligibility

To participate on the aq990 platform, a valid personal account must be created. All information provided at the time of registration must be truthful, accurate and complete.

2.1 Registration Requirements

• The user must be 21 years of age or older.
• Each person may open only one account.
• The correct name, address, date of birth and mobile number must be provided at the time of registration.
• The mobile number and payment account used for the account must be registered in the user's own name.
• Opening an account on behalf of another person or for a third party is strictly prohibited.

2.2 Account Security

The user is responsible for keeping their account password and login details secure. It is strongly advised not to share your password with anyone. If you notice any unauthorized access or suspicious activity on your account, notify our support team immediately.

2.3 Multiple Accounts

Opening multiple accounts under the same person's name, from the same device, or using the same payment method is prohibited. If detected, all accounts will be closed and balances may be forfeited.

Age Verification and Identity Confirmation

aq990 places great importance on protecting minors from gambling. The platform is for those aged 21 and above only.

3.1 KYC Verification

aq990 may request the following documents at any time to verify a user's identity:

• Copy of National Identity Card (NID) or passport
• Proof of registered mobile number
• Proof of ownership of payment account (bKash, Nagad or Rocket)
• Proof of address if required

Deposits, Withdrawals and Payments

aq990 processes transactions through popular mobile banking services in Bangladesh. All payments are processed in Bangladeshi Taka (BDT / ৳).

4.1 Deposits

• Minimum deposit amount: ৳500 (per method)
• Supported payment methods: bKash, Nagad, Rocket
• Deposits are generally instant — processing time may vary in the event of technical issues
• Funds deposited must be sent from the user's own account

4.2 Withdrawals

• Minimum withdrawal amount: ৳800
• Standard withdrawal processing time: 10–45 minutes
• Withdrawals can only be made to the same method used for the deposit (bKash → bKash, Nagad → Nagad, etc.)
• Withdrawals may be temporarily held if verification or bonus wagering requirements have not been met

4.3 Transaction Responsibility

The user is fully responsible for transactions made with incorrect information. aq990 processes transactions after verifying accurate details, but is not liable for losses caused by user error.

Responsible Gaming

aq990 believes that gaming should be an entertaining activity. We are committed to the mental and financial well-being of all our users.

9.1 Self-Exclusion Feature

Any user who feels that their gaming habits are getting out of control may apply for a temporary or long-term self-exclusion through our support team.

9.2 Setting Limits

Users may set their daily, weekly, or monthly deposit limits. Please contact the support team to set these limits.

This platform is for persons aged 21 and above only. It is the responsibility of parents and guardians to prevent minors from using the platform.

Privacy & Data Protection

aq990 places the highest importance on protecting users' personal information. We use SSL encryption and modern security technology.

10.1 Data Collection and Use

• Collected data is used solely for operating and improving the service
• User-related information is not sold to third parties
• Information may be provided to authorities where required by legal obligation

For more details, please visit our Privacy Policy page.

Limitation of Liability

To the fullest extent permitted by law, aq990 will not be liable for the following:

• Loss caused by internet disconnection or technical issues
• Problems caused by errors from third-party payment service providers
• Loss caused by the user's own negligence or mistakes
• Service disruption due to natural disasters, government restrictions, or other unavoidable circumstances

Dispute Resolution

12.1 Complaint Submission Process

For any complaint or dispute, please first contact us via our 24/7 live chat or email. Our support team will work to resolve your issue promptly.

12.2 Resolution Steps

• Step 1: Direct discussion with the support team
• Step 2: Formal complaint submission to management
• Step 3: Assistance from an independent mediator if required

aq990 is committed to resolving all disputes fairly and promptly.

Changes to Terms and Conditions

aq990 reserves the right to change, amend, or update these terms and conditions at any time. After any change, it will be published on the website and the "Last Updated" date at the top will be revised.

For significant changes, an effort will be made to notify registered users via email or through the platform. However, continued use of the platform after changes are published will be considered as acceptance of the new terms.

Contact & Support

If you have any questions about these terms and conditions or need assistance, please contact us:

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]
• Service Hours: 24 hours, 7 days a week (BST, UTC+6)