Responsible Gambling at aq990 —
Your protection, our commitment
Entertainment should never become a burden — aq990 is committed to keeping you safe and well. Use deposit limits, self-exclusion, and time-out to stay in control of your play.
Core Principles of Responsible Gambling
aq990 believes online betting and casino games should be purely an enjoyable form of entertainment — never a means of earning a living or paying off debt.
For ages 21+ only
Opening an account and betting on the aq990 platform is permitted only for those aged 21 or older. Access by minors is strictly prohibited and we verify any account we find suspicious.
Risk of gambling addiction
Online betting can be enjoyable but it can also become addictive. Stay aware to avoid financial harm, family problems, and stress, and never bet beyond your set budget.
A safe playing environment
aq990 uses encrypted connections, identity verification, and monitoring tools to keep your account and funds secure. Fair play is our core commitment.
Setting deposit limits
You decide how much you deposit. Set a daily, weekly, or monthly deposit limit and keep your budget under control. A 24-hour waiting period applies before any limit increase takes effect.
Time-Out
If you feel you need a short break, take a time-out ranging from 24 hours to 6 weeks. During this period, access to your account and placing any bets will be temporarily suspended.
Self-Exclusion
If you are experiencing long-term problems, self-exclude for 6 months or permanently. During this time we will not send you any promotional messages and your account cannot be reactivated.
Recognise the Signs of Gambling Addiction
The first step in responsible gambling is knowing yourself. If any of the signs below appear in your behaviour, seek help immediately.
- A pattern of repeatedly betting to chase losses
- Hiding your betting from family or friends
- Spending more than your set budget
- Feeling restless and anxious when unable to bet
- Borrowing money or dipping into savings to bet
- Neglecting work, family, or studies
- Feeling devastated after losing a bet
- Wanting to stop gambling but being unable to
Ask yourself one question
"Am I playing for entertainment, or am I trying to chase my losses?" — If the answer is the second, take a break right now and contact us on live chat.
In the interest of responsible gambling, we regularly monitor your account activity. If an unusual pattern is detected, our team may reach out to you directly.
How to Use the Protection Tools
You can activate these protection measures directly from your account settings on aq990.
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1
Log in to your account
Log in to the aq990 website and go to the "Account Settings" or "Responsible Gambling" menu.
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2
Set your deposit limit
Set the maximum amount you can deposit daily, weekly, or monthly. Once a limit is lowered it takes effect immediately. Increasing a limit requires a 24-hour wait.
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3
Choose a time-out
Take a break of 1 day, 1 week, 1 month, or 6 weeks. Your account cannot be reactivated before the break period ends.
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4
Activate self-exclusion
For long-term problems, close your account for 6 months, 1 year, or permanently. With permanent exclusion, your account cannot be reopened.
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5
Contact support
If you have trouble using the tools or need further assistance, contact us via 24/7 live chat or at [email protected].
Minor Protection and Age Verification
Age verification is mandatory at the time of registration on aq990. Only those aged 21 or older may open an account and make a deposit.
If there are minors in your household, keep your device secure. Never share your password and do not leave your account logged in on the browser.
- Age verification documents are required to create an account
- Suspicious accounts are suspended immediately
- Deposits made by accounts created by minors are returned
- Withdrawals are not approved without identity verification
Family Protection Tips
Use your operating system's parental controls to keep devices safe from younger members of the family. Instead of saving passwords in the browser, create a separate user profile.
Talk openly with your children about the dangers of gambling and help them develop the values of responsible play.
Habits for Healthy and Enjoyable Play
Responsible gambling is not just about restrictions — it is a way to turn entertainment into lasting enjoyment.
Plan your budget
Set aside a fixed amount each month for entertainment. When that amount is gone, stop playing — this is not your capital or emergency savings.
Set time limits
Decide the maximum time you will play each day. Use an alarm or timer so you do not lose track of time.
Keep realistic expectations
Online gaming is for entertainment — not a source of income. There is no guarantee of winning, so be prepared to accept losses.
Do not play when angry or upset
Betting under stress, anger, or frustration increases losses. Log out at such times and come back when you have a clear head.
Do not try to chase losses
"Just a bit more and I will recover it" — this thinking is the most dangerous. Treat every bet as an independent decision.
Tell your family
Family and trusted friends are your greatest support. Talk to them openly — they will help keep you on the right path.
Contact Us for Support
If gambling becomes a problem, do not feel alone. aq990's responsible gambling team is always by your side.
24/7 Live Chat — Chat in Bengali and get instant support.
Email: [email protected] — for protection requests and detailed enquiries.
If you want to apply for self-exclusion or a time-out, let us know directly on live chat — we will activate the protection measures on your account without delay.
Our Support Team
aq990's support team is specially trained in responsible gambling topics in Bengali. No matter how big or small your issue, we will help without judgment.
Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).
Your identity and information are completely confidential — see our privacy policy: Privacy Policy
Frequently Asked Questions
Answers to the most commonly asked questions about responsible gambling.
Play Safe, Stay Happy
Explore all games and sports sections on aq990 — in line with our responsible gambling policy. Your entertainment is our responsibility.
For ages 21 and above only. Gambling can lead to financial loss.