aq990 Privacy Policy

aq990 ("we", "us", "platform") provides a reliable online betting and casino service for users in Bangladesh. This privacy policy ("policy") explains how we collect your personal information, why we collect it, where we store it, and how we keep it secure.

By visiting our website aq990.cam or registering an account, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy should be read together with our Terms and Conditions and Responsible Gaming Guidelines.

2.1 Information You Provide Directly

When you open an account or use our services on aq990, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — users must be 21 or older)
• Email address
• Mobile number
• Payment information (bKash, Nagad, Rocket account numbers)
• ID documents (national identity card or passport — at the time of identity verification)

2.2 Automatically Collected Information

When you use our platform, we collect the following information through technical means:

• IP address and device type
• Browser type and version
• Page visit time and duration
• Gaming activity logs (bet amounts, win/loss history)
• Cookie and session data
• Transaction date, time, and amount

2.3 Information Received from Third Parties

We may sometimes receive information about you through identity verification services or payment processors. This information is used solely to ensure the security of your account and the quality of our services.

3.1 Providing and Operating Services

Your information is primarily used to keep aq990's services running. This includes:

• Account creation and management
• Processing deposits and withdrawals (via bKash, Nagad, Rocket)
• Storing gaming history and balance
• Providing bonuses and promotions
• Resolving support tickets and complaints

3.2 Security and Fraud Prevention

We use your information to ensure account security, detect unauthorized access, and take necessary steps against financial fraud and money laundering.

3.3 Age and Identity Verification

In compliance with applicable regulations in Bangladesh, we ensure that users of our platform are 21 years of age or older. Document verification may be required for this purpose.

3.4 Communication and Support

We use your information to contact you with transaction-related notifications, account security alerts, and 24/7 live chat support. Promotional messages may also be sent with your permission.

3.5 Service Improvement

We conduct statistical analysis to improve the overall user experience. In such cases, data is always processed in anonymised form.

4.1 What Are Cookies and Why Are They Used

Cookies are small text files stored by your browser. aq990 uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions and security — these are required.
• Functional cookies: Remembering your language and preferences.
• Analytics cookies: Understanding which pages are used most.

4.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling essential cookies may cause some features of the site to not work properly.

5.1 When We Share Information

aq990 does not sell your personal information. We may share information with third parties in the following limited circumstances:

• Payment processors: For processing bKash, Nagad, and Rocket transactions.
• Identity verification agencies: As part of the KYC process.
• Technology service providers: Server hosting and cybersecurity.
• Legal authorities: In the case of a court order or legal obligation.

5.2 Third-Party Accountability

The third parties we work with are contractually bound to process your information only for specified purposes. They may not use the information we provide for any other purpose or share it with anyone else.

5.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred. In such cases, the new party will be required to uphold the same privacy standards.

6.1 How Long Information Is Kept

We retain your information only for as long as necessary:

• Active account information: for the duration the account remains active.
• Financial records of closed accounts: a minimum of 5 years as required by law.
• Cookie and session data: automatically deleted after the session ends or after a set period.

6.2 Security Measures

aq990 uses industry-standard technology to keep your information secure:

• SSL encryption — on all data transmissions.
• Storage of sensitive information in encrypted databases.
• Firewall and intrusion detection systems.
• Two-Factor Authentication support.
• Regular security audits and reviews.

6.3 Data Breach

In the event of a data breach, we will notify affected users as quickly as possible in accordance with applicable law and take the necessary protective measures.

7.1 Right to Access Information

You may request from us at any time to find out what information we hold about you. We will respond to your request within 30 business days.

7.2 Right to Correct Information

If there is any error in your information, you may contact our support team to request a correction. Ensuring accurate information is also important for the security of your account.

7.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, some information may be required to be retained for a set period due to legal obligations.

7.4 Opting Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you may use the "unsubscribe" option at the bottom of any message, or let the support team know. Transaction-related notifications cannot be turned off.

7.5 Closing Your Account

You may request to close your account at any time. Even after an account is closed, financial records will be retained as required by law.

aq990 strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that a minor has opened an account, that account will be closed immediately and all collected information will be deleted.

A note to parents and guardians — please ensure that your child or dependent does not use our platform. If you notice any suspicious activity, please inform our support team.

We may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email and clearly announce it on the website. The date of the most recent update will always be shown at the top of this page.

If you continue to use the platform after an update, you will be considered to have agreed to the new policy. If you do not agree to the new policy, please stop using the service and contact us.